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Frédéric M.

 Charleroi | Belgium


Experienced freelance Interim Manager with a demonstrated history of working in general, operations and project management in the retail and hostipal sectors. My strong adaptability and learning capacity let me navigate during my carreer from IT management, via business department management (process improvement, pricing, operations management) until general management.



Customer satisfaction
People management
Sales Management
Small & Medium Enterprise
People management
Business Process Reengineering
Start Up
Business Process
Set Up Department
Software Development
Start -Up
Start -Up
Process improvement
Reorganisation of Department
Set Up Department
Review of Procedures


Promotion planning
Reorganisation of Department




Mother tongue





Healthcare / Bodycare


Management Consultant - Interim/Operations/Service/Project Manager - Owner

Lead interim Management missions.

Recent missions:
• General Manager a.i. : Lead Smart Food Shopping company (Ahold Delhaize Group "Red Market" brand company). Maintain business continuity and facilitate stages during company transformation plan. Maintain staff motivation, develop commercial and marketing approaches to maintain sales performance. Develop and implement the head quarter transformation plan.

• Operations Manager a.i. : Lead Red Market store operations department. Responsible for integrated stores performance, procedures follow-up and improvement, develop team spirit and Red Market culture, develop commercial approach and sales. Coach and develop district managers and their teams (220 FTE).

Operations Manager

Lead Red Market operations department (220 FTE). Responsible for all stores, store operations improvement, store openings projects et trainings

Pricing & Business Process Improvement Manager

Lead Red Market pricing strategy and concept & process improvement team

Business Process Improvement Manager

Lead Red Market concept and process improvement projects

IT Solution Delivery Manager

Lead stores and e-commerce software solutions team (15 FTE)

IT Project Manager

Lead stores software's developments, integrations and global IT projects

IT Project Manager

Lead software's and systems integration projects for sensitive medical units

IT Engineer

Development and maintenance of the laboratory information software’s & systems


 Academic bachelor (3y) + Master (1 or 2y) (old: university, licence)



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