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Thierry F.

 Wavre | Belgium


After more than twenty years of experience in Operations and IT management in several industries and companies such as Bouygues, FNAC or Rossel Group, Thierry joined BNP Paribas Group – Alpha Credit, a key player in the consumer finance industry. Thierry’s mixed expertise proved to be a real asset to reengineer and stabilize the IST & Facilities areas of AlphaCredit. He was therefore trusted to take over the Operations activities in accordance with the BNP Paribas Personal Finance model.
After a mission of almost 3 years at the BNP Paribas headquarters in Paris, he took over in 2017 the General Management of the Ferrari Francorchamps Motors Brussels & Luxembourg dealerships.
Within Thierry’s range of competences can be found: redefinition of roles and responsibilities along people management and organization, cost management, program management, change management, integration strategy, business continuity planning, process reengineering management.
Thierry has proved to be a very reliable leader with excellent team building capacities that allow him to gain the trust of his teams. He developed communication and negotiation skills which are greatly appreciated by Senior management.



Local Sales Office
Small & Medium Enterprise
Reorganisation of Department
Review of Procedures
Set Up Department
Set Up New Entity
Start Up


Business Process Reengineering
Close Down
Joint Ventures
Set Up Shared Service Center (SSC)
Work in Progress (WIP)




Mother tongue







Information Technology

Banking & Insurance


General Manager

- define the strategic plan in line with the stakes of the brand and the positioning on the Belgian and Luxembourg markets
- define and manage the budget in line with the recommendations of the factory
- in charge of all operational activities of the dealerships covering Sales, Marketing and After-Sales
- ensure that the management of the dealerships is in line with the quality standards of the brand
- define the operational plan to effectively manage the activities of the dealerships
- follow up of the Sales, Marketing and After-Sales key performance indicators
- define the organization's staffing needs to ensure the management and achievement of objectives
- manage customer relations on a daily basis and through events organized by the brand

Regional COO

Manage interface between international partners and Central functions regarding operational efficiency and IT platform evolution.
Main partners are:
·      Cetelem Bank in Russia
·      Carrefour Banque in Belgium, France, Italy, Spain
·      AXA Banque in France
·      BDDF, BNP Paribas Retail Banking in France
·      Natixis Financement
·      Italy - Mortgage portfolio migration on BNL platforms
·      Germany – Mortgage portfolio run off
·      Netherlands – Mortgage portfolio run off

Follow up of main projects in the different geographies in coordination with Program Office, Central Businesses and local teams


Take in charge the whole credit value chain in the day to day operational activities
- Granting process in B2B and Direct business
- Technical Review and financing processes
- After Sales management and commercial rebound
- Direct Business development
- Pre collection and collection management
Manage the process optimization in terms of efficiency – quality – cost
Manage the quality approach (customer satisfaction, claims management, processes and HR management)
Take in charge the deployment of ACE methodology (Kaizen and transformation projects)
Steer the coordination and the management of large projects in the company


Redesign the whole department by defining a new organization
Reinforce the roles and responsibilities in the teams
Remotivate resources
Rationalize IT and operational costs
Align Alpha Credit IT in the strategic plan of the company and in the Group IT strategy (BNP Paribas Personal Finance)
Deploy the Group IT Governance
Steer the coordination and the management of large projects in the company
Facilities Dept (purchasing, building management, security, etc.)


 Academic bachelor (3y) + Master (1 or 2y) (old: university, licence)



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