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Eddy C.

 Sint-Amands | Belgium

 Description

Director and Business Professional with +20 years of experience - People Manager & Coach

General Management, Sales Management, Service management.

Systems & solutions - Professional Services

Inspired by taking up the leadership and the representation of a challenging, international organizations, active in the technology and/or technical project and service business. Focus on achieving business growth through sales, service and operational excellence by coaching and inspiring the team and building long-term business relationships.

Area's of Expertise:

  • general management
  • P&L and TWC management
  • sales and marketing
  • forecasting and pipeline management
  • customer service management
  • change management and restructuring
  • business and capacity planning
  • key account management
  • high-tech systems and solutions
  • people management and coaching
  • business development
  • KPI monitoring and adjusting
  • financial reporting and budgeting
  • profitability analysis and adjustment
  • project execution management
  • contract negotiation
  • business administration and digitalization

Skills and Strenghts:

  • business acumen and helicopter view
  • valuing integrity and business ethics
  • commercial and customer oriented attitude
  • persuasiveness, internally as well as externally
  • familiar with international matrix structures and multicultural organizations
  • direct involvement and people oriented
  • trilingual Dutch (native) 􏰂- French 􏰂- English
  • ability to bring trust, structure and balance in stressful work environments and situations
  • analytical, conscientious and accurate
  • combative and humoristic
  • technical and commercial insight 

 Skills

Expert

Headquarter
Holding
Local Sales Office
Multinational
Small & Medium Enterprise
10->20
20->50
50->100
100->200
Business Process Reengineering
Company Valuation
Reorganisation of Department
Review of Procedures
Set Up Department
Set Up New Entity
Work in Progress (WIP)

Advanced

200->400

 Languages

English

French

Dutch

Mother tongue

German


 Industries

Machinery & Equipment

Industry

Electronics / Electricity

Services

Information Technology

Audit & Consulting


 Experiences

Managing Director - Country Manager Sales & Service
consolidation and professionalization of the local organization by reviewing structures and business processes – implementation of field service improvement plan – setting and monitoring of sales, service & project execution KPI’s – implementation of best business practices and team member’s roles and responsibilities – business development: new business and service revenue growth with 25% - own sales orders secured : > 4 Mio € over 4 years (projects and SLA’s) – profitability review, pricing, project management – EBIT performance: from loss to profit in 3 years – roll-out of field service and project planning tool – “Best Boss” team award
Area General Manager Service & Solutions
area implementation project: restructuring after acquisition by resizing the organization, identifying the gaps, re-engineering, planning and implementation (over 6 months) – sales productivity and operational performance improved : CI/BBP action plans – increased visibility on the market via dedicated marketing actions: new product flyers, exhibitions, road shows, presentations : all resulting in 20% more price inquiries – P&L FY08 (vs FY07): Revenue +7%, SG&A -12%, EBIT +14% – P&L FY09 (vs FY08): Revenue -5%, SG&A -8%, EBIT +2%: challenge was to keep the same EBIT performance in a period with lower sales volume (global economic crisis): goals achieved by reducing SG&A (overhead) and by increasing efficiency and GM – health & safety : zero tolerance : taking the lead in organizing monthly tool box sessions, site audits, project safety plans and employee observations
Aftermarket Manager
transformation from reactive to a proactive service organization by driving a customer care and sales focused culture resulting in sales growth of 23% over 3 years – reviewing, monitoring and adjusting gross margins on products, projects and services, resulting in a significant EBIT improvement (up to 38% ROS) – reorganization of the spare part supply chain and warehouse structure: MRP planning, stock takes, identifying obsolete items, reviewing RMA process and inventory planning... Result: reduction inventory level with 40%, significant improvement of delivered service levels: catalogue parts delivered within 24 hours, critical parts in stock...
Aftersales Manager
roll-out of the complete aftermarket activities (sales & operations) in the Benelux Area – introduction, promotion and sales of aftermarket products & services, yearly successive growth of 20% – service level agreement coverage > 90%

 Education

 Subsequent Master


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